Raj Communication ("we", "us", "our") provides CCTV installation, home security, and related services in Ghazipur, Uttar Pradesh. This page explains what information we collect from you, why we collect it, and how we keep it safe. Please read it before using our Customer Service app or our website.
Information We Collect
When you take a service from us, or sign up on our Customer Service app, we collect the following details:
- Your full name
- Email address
- Contact number
- Address (for installation and service visits)
- Login details for your customer account (your ID and password)
- Details of the products you have purchased from us
- Your service and maintenance tickets, and the messages you send us about them
We only ask for information that helps us serve you better. We do not ask for anything unnecessary.
Why We Collect This Information
We use your information to:
- Create and manage your customer account
- Show you your purchased product details after you log in
- Generate and share your purchase invoices
- Let you raise a service or maintenance ticket, and track its progress
- Contact you about your service, installation, or any updates related to your account
- Improve our service quality and respond to your feedback
Your Customer Account
Once you take a service from us, we create a customer account for you. After logging in with your ID and password, you can:
- View the details of products you purchased
- Download or view your purchase invoice
- Raise a ticket if your product needs service or maintenance
- Track the status of your existing tickets
Your account and password are personal to you. We request that you do not share your login details with anyone else. If you think someone else has accessed your account without your permission, please contact us right away so we can help secure it.
How We Protect Your Information
We store your information on secure servers and take reasonable steps to protect it from unauthorized access, loss, or misuse. Access to customer data within our company is limited to team members who need it to do their job, such as processing your service request or preparing your invoice.
While we work hard to protect your data, no method of storing or sending information over the internet is completely risk-free. We keep improving our systems to reduce this risk as much as possible.
How Long We Keep Your Information
We keep your account information and service history for as long as you remain our customer, and for a reasonable period afterward, so we can assist you with warranty claims, past invoices, or any future service needs. If you want us to delete your data, you can reach out to us using the contact details below.
Your Rights
You have the right to:
- Ask us what personal information we hold about you
- Ask us to correct any wrong or outdated information in your account
- Ask us to delete your account and personal data, subject to any legal or billing records we are required to keep
To exercise any of these rights, simply contact us through the details given below.
Children's Privacy
Our services and app are meant for adults who can enter into a service agreement with us. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time, for example when we add new features to our app or change how we handle data. Any changes will be posted on this page with an updated date at the top. We encourage you to check this page occasionally.
Contact Us
If you have any questions about this privacy policy, or about how your information is used, please reach out to us:
Raj Communication
Ghazipur, Uttar Pradesh, India
Email: rajcommunicationgzp@gmail.com
Website: rajcommgzp.in
By using our Customer Service app or website, you agree to the terms of this privacy policy.
Contact Us
Have a question? We're here to help.
Reach out to our team and we'll get back to you as soon as possible.